How to successfully manage a customer remediation project

We continue our seminar series with the topic "How to successfully manage a customer remediation project" which will be jointly delivered by CMS and Grant Thornton.

Topics

The FCA expects firms to proactively identify issues and put things right for their customers. The issues will often require both legal, accounting and project management advice and resources. This practical seminar will bring together our extensive joint experience in successfully helping financial services firms manage past business reviews and remediation projects ensuring fair treatment for customers including:

• How and when to notify the regulators.
• The regulatory expectations.
• Limitation issues.
• Scoping a project.
• Communicating with the regulators and questions of legal privilege.
• Redress methodologies.
• Managing litigation risk.
• Effective governance and project management.
• Customer communications.
• Complaints handling and interaction with FOS.

Speakers

Simon Morris, CMS Partner, Financial Services

Alison McHaffie, CMS Partner, Financial Services

William O'Connor, CMS Senior Associate, Banking

Darren Castle, Associate Director, Financial Services Group, Grant Thornton

Alex Ellerton, Partner, Financial Services Group, Grant Thornton

Register

If you wish to attend this seminar, please register below.