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Firm handling of complaints during coronavirus and vulnerable customers

12/05/2020

Correct as of 9am, 12th May. This article is not being maintained.The FCA has published guidance[1] on the handling of complaints during coronavirus. The FCA reminds firms that handling complaints remains an important function which should continue and says that...

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Authors

Portrait ofElisabeth Bremner
Elisabeth Bremner
Partner
London