Home / Publications / Negotiating Service Level / KPI and other reliefs...

Negotiating Service Level / KPI and other reliefs in your services and outsourcing agreements during COVID-19 disruptions

15/05/2020

The fast introduction and phased release of COVID-19 pandemic restrictions has led to many businesses struggling to manage loss of capacity and efficiency. In the initial days and weeks of the pandemic that we all hoped would be short-lived, we saw businesses...

Read more

Authors

Portrait ofAlan Nelson
Alan Nelson
Office Managing Partner
Glasgow
Caroline Connolly