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FCA publishes ‘CP21/23: A new “Consumer Duty”’ (owed by financial services firms)

17/05/2021

Consumer Principle The Consumer Principle would be an objective standard that required firms to consider the reasonable expectations of their customer base. It would set a higher standard than the existing requirement of Principle 6 for a firm to “pay due regard...

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Authors

Portrait ofPhilip Woodfield
Philip Woodfield
Partner
Bristol
Portrait ofRachel Harrison
Rachel Harrison
Senior Associate
Bristol