Shopping 2020: the future of retail (London)

Join us for this free-of-charge seminar as we take a look at the future of retail, the changing path to purchase and the ever evolving customer "experience". This event will be of interest to commercial and legal professionals alike and to retailers as well as developers, landlords, technology providers, lenders, funders and advisers with a focus on retail.

Over the course of two sessions, experts from Value Retail, Hype, Hammerson, Coniq, Engage Works, Kantar Retail and CMS will look at shopper experience, touching on issues around dwell time, guided/assisted shops, and the blurring of physical and online. We will also discuss retail technology, examining the applications of technology trends in the sector and how they are likely to shape the customer journey in years to come e.g. in-store technology, tracking the customer journey, loyalty scheme apps. Each session will explore trends and commercial issues while also touching on the key legal pitfalls and issues to consider.

Agenda

09:00  Registration & Breakfast
09:30  Presentation 1: The Shopping Experience
09:50  Panel discussion and Q&A
10:30  Break
10:50  Presentation 2: Future Trends in Retail Technology
11:10  Panel discussion and Q&A
11:50  Wrap up
12:00  Light lunch

Speakers & panellists

Ben Chesser - CEO, Coniq
Amelia Kallman - Head of Innovation, Engage Works
Liam Green - Creative Director, Hype
Kathryn Malloch - Group Product Innovation Manager, Hammerson
Marco Nijhof - Consultant Hospitality & Guest Experience, Value Retail PLC
Malcolm Pinkerton - Vice President: Digital Insights Europe, Kantar Retail
Tom Scourfield - Head of Consumer Products, CMS
Allan Wernham - Real Estate Partner, CMS

Chair

Helen Johnson - Head of Retail, CMS

We look forward to seeing you there.