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Future Facing Disputes - Why businesses need to get digital accessibility right

22 February 2021

In 2020, businesses had to switch overnight to online delivery of goods, services and other activities. Having gone online in haste, there is a significant risk that digital accessibility has not been ‘baked in’ to new solutions. Since the outbreak of COVID-19, there has been an increase in claims against corporates and governments for failing to make websites, apps and other digital technologies (e.g. payment terminals) accessible to people with disabilities.

In this paper we look at the risk of digital accessibility claims being brought and what actions businesses should be taking in anticipation.

You can also view other future facing disputes insights papers by visiting our Future Facing Disputes page.

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Publication
Future Facing Disputes - Why businesses need to get digital accessibility right
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Authors

Portrait ofBen Trust
Ben Trust
Partner
London
Portrait ofLee Gluyas
Lee Gluyas
Partner
London
Leah Gardner