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Hungary data authority issues heavy fine for the use of AI voice recording analysis 

07/04/2022

Hungary’s data protection authority (NAIH) recently levied a fine of HUF 250 million (EUR 675,675) against a bank for the shortcomings of its automatic AI analysis of recordings of customer service calls, which included assessing the emotional state of the speaker...

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Authors

Portrait ofDóra Petrányi
Dóra Petrányi
Partner
Budapest
Portrait ofKatalin Horváth
Katalin Horváth
Senior Counsel
Budapest
Portrait ofMárton Domokos
Márton Domokos
Co-ordinator of the CEE Data Protection Practice, CMNO
Budapest