What is the best way to stay connected to the issues that affect your clients?
Frequent and direct contact is at the core of client relationship management and is probably the best way to stay connected to the issues that our clients face. Keeping track of what is happening around us is equally important. For a wider perspective, mobile news apps are a great help on a daily basis. Monaco is a small place, so I also make sure to keep abreast of local concerns by reviewing the local press and getting out there to social events.
Which connections in your life have enhanced or progressed your career the most?
I’m a social being, and as such, I feel enriched by social contacts. Human encounters are always full of surprises, wherever and whenever these might occur. The many connections that I have made throughout my life have made me the person that I am today.
FaceTime or face-to-face?
Face-to-face is essential. As lawyers, part of our role involves listening carefully to our clients and reading between the lines. Many messages come through non-verbal communication.