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Hotels & Leisure

Singapore

As an owner, investor, lender or operator in the hotels and leisure sector, you encounter complex business issues that require expert solutions. In addition to managing real estate assets, your issues may include corporate, tax, financing, construction, environment, litigation and employment matters, often across borders. With over 100 experts in 39 countries, our International practice can advise you on M&A, financing, development & construction, leases, management and franchise agreements and tax structuring. In addition to our core client base of investors and lenders, we also advise operators, brand owners, administrators, construction companies and technology providers.

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July 2018
Find­ing the bal­ance: hu­man touch versus high tech
560340ht­tps://me­dia.cmsleg­al.com/me­dia/em­bed?key=4c23d8f91dcbac6d106faa16ce87d782&unique_key=4e1357a6d52589721a54cfb30baac4a0&auto­play=false&auto­light­soff=false&loop=false&clean1al­wayseznode://499614Ho­tels and res­taur­ants are in­creas­ingly ex­pec­ted to de­liv­er a new and dif­fer­ent ex­per­i­ence; one that leaves a last­ing memory, dis­tin­guishes them from their com­pet­it­ors and em­braces not just tech­no­logy, but the fu­ture.And what is that fu­ture? Here come the mil­len­ni­als. A gen­er­a­tion of di­git­al nat­ives with sig­ni­fic­ant spend­ing power. In fact, mil­len­ni­als already ac­count for 28% of rev­en­ues for ho­tels and 29% for res­taur­ants, ac­cord­ing to our re­search.This gen­er­a­tion is clearly hav­ing an im­pact on the sec­tor. However, our sur­vey of over 5,000 mil­len­ni­als in 18 coun­tries, con­tras­ted with the views of over 170 lead­ers in the hotel and res­taur­ant sec­tor, dis­pels sev­er­al myths and ste­reo­types. It’s clear, for ex­ample, that there is no typ­ic­al mil­len­ni­al. Life stage and geo­graph­ic loc­a­tion heav­ily im­pact their choices. And they do not al­ways value high tech over the hu­man touch. At least in the world of ho­tels and res­taur­ants, ex­per­i­ence trumps tech­no­logy.So how do ho­tels and res­taur­ants re­spond? How do they in­vest in a fu­ture driv­en by the most tech-savvy gen­er­a­tion to reach adult­hood yet? How do they cre­ate ef­fi­cien­cies to solve pinch points in the busi­nesses without ali­en­at­ing the very mar­ket they’re try­ing to at­tract?For ex­ample, our re­search sug­gests that ho­tels and res­taur­ants over­es­tim­ate the value mil­len­ni­als place on auto­mated pro­cesses us­ing apps and tab­lets. This gen­er­a­tion still wants to place a food or­der or check out with a real per­son. 78% say they prefer the hu­man touch through­out their whole din­ing ex­per­i­ence. Ro­bots be­ware.Tech does have an in­flu­ence though. Ho­tels are es­tim­ated to be in­vest­ing over 9% of an­nu­al rev­en­ue on tech­no­logy, equi­val­ent to USD 1 tril­lion. The most pop­u­lar hotel tech are high-speed WiFi, an app for hotel ser­vices, mu­sic stream­ing and an in-room tab­let for room con­trols. In res­taur­ants, the most pop­u­lar fa­cil­it­ies are the abil­ity to or­der food and drinks be­fore ar­riv­ing, pay­ing via an app and or­der­ing food elec­tron­ic­ally at the ven­ue. But glob­ally only 16% thought 3D vir­tu­al en­ter­tain­ment would im­prove their din­ing ex­per­i­ence. By con­trast, 28% of res­taur­ants ex­pect to im­ple­ment 3D vir­tu­al en­ter­tain­ment in their res­taur­ants with­in the next 24 months.These are just a few of the sur­pris­ing find­ings of our re­search. Com­bined with our own in­sight, we also share the latest think­ing from sev­er­al high pro­file in­dustry fig­ures who have plenty to say on this sub­ject. We hope you en­joy read­ing their views and the re­port and look for­ward to dis­cuss­ing it with you in more de­tail.

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1 September 2017
CMS form­al­ises law al­li­ance with Hol­born Law in Singa­pore
In­ter­na­tion­al law firm CMS is pleased to an­nounce a form­al law al­li­ance (FLA) between its Singa­pore of­fice and Singa­pore law prac­tice Hol­born Law LLC.
2 May 2017
CMS, Nabarro and Olswang com­plete ground­break­ing mer­ger
CMS UK, Nabarro and Olswang today an­nounce the com­ple­tion of their trans­form­a­tion­al mer­ger, cre­at­ing the 6th largest law firm glob­ally by head­count. Trad­ing as CMS, and with 70 of­fices across 39 coun­tries, the new firm blends scale with an ex­cep­tion­al dep