Consumer Products Law Firm in Serbia

Monitoring consumer protection has been one of the priorities of the European Commission and, obviously, the Serbian consumer protection authority. It is no wonder as, after all, everybody is a consumer. In this challenging and increasingly regulated legal environment, we help companies remain compliant. 

Specifically, we support clients with drafting and amending consumer T&Cs and various internal policies. We assess and advise on marketing activities (including promotional offers or price changes). Clients come to us for advice on complex consumer claims that relate, for example, to contract conformity, warranty or product returns. We also represent businesses in proceedings before the competent authorities and, subsequently, in judicial and administrative appeals against decisions. 
Finally, we support clients in developing strategies and stepwise plans on adjusting their activity when legislation changes. Wherever necessary, we comment on draft legislation, upcoming changes and how to best address these.