Consumer Protection

Monitoring consumer protection has been one of the priorities of the European Commission and the Polish consumer protection authority (Prezes Urzędu Ochrony Konkurencji i Konsumentów). It is no wonder as, after all, everybody is a consumer. In this challenging and increasingly regulated legal environment, we help companies be compliant. 

Specifically, we support clients with drafting and amending consumer T&Cs and various internal policies. We assess and advise on marketing activities (including promotional offers or price changes). Clients come to us for advice on complex consumer claims that relate, for example, to contract conformity, warranty or product returns. We also represent businesses in proceedings before the UOKiK and, subsequently, in judicial and administrative appeals against regulatory decisions. 

Finally, we support clients in developing strategies and step plans on adjusting their activity when legislation changes. Wherever necessary, we comment on draft legislation, upcoming changes and how to best address these.