FCA: Complaints data
FCA has published its latest complaints data. It highlights that in H1 2024 financial services firms received 1.86m complaints, a 4% decrease from H2 2023. The product groups that experienced an increase in their complaint numbers were: decumulation & pensions; insurance & pure protection, and investments. The product groups that experienced a decrease in their complaint numbers were: banking and credit cards and home finance.
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Last updated · 13 Mar 2026
Regulatory News - Banking & Finance
See allPRA: PS10/26: Amendments to Resolution Assessment threshold and Recovery Plans review frequency
Further to CP14/25, this PS provides feedback and final policy. The policy in this PS will take effect on 1 April 2026.
FCA: Board minutes
FCA has now published the minutes of its 29 January 2026 board meeting. It is stated that “the Board observed the positive outcomes achieved by driving change through outcomes-focused supervisory activity rather than relying solely on rules”.
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FCA: UK MiFID transparency calculations
FCA has updated its webpage with the latest results of the annual transparency calculations for equity and equity-like instruments for the UK.
FCA: Regulatory priorities – mortgages
FCA’s first annual regulatory priorities report for the mortgages sector sets out its priorities for the coming year: improving consumer outcomes under the Mortgage Rule Review; encouraging responsible lending and supporting mortgage borrowers in financial difficulty, and ensuring the quality of advice. The report also notes other areas of focus. FCA has included an indicative timeline for specific workstreams, including details of the Mortgage Rule Review.
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FCA: Second charge mortgages – improving outcomes for consumers
This FCA review has found that weaknesses in some firms’ practices could put borrowers, particularly those consolidating debt, at increased risk of financial harm. Although it found examples of good practice across the sector, the review raised a number of concerns, including: affordability assessments that appeared to overlook key living expenses; advice that steered customers towards debt consolidation when it was not clear if it was appropriate; inadequate record keeping, and unclear fees.