Key findings

Digitalisation has transformed how consumer products are manufactured, distributed and sold. The push to maintain a competitive advantage, drives increased investment in new technologies. This investment may reduce operational cost and ease the retention of legacy systems, but what challenges arise and how do businesses approach the changing risk profile?This report is a deep dive into data first produced for the re­port Tech­no­logy Transformation: Managing Risks in a Changing Landscape. In the original report we surveyed over 500 corporate counsel and risk managers from multiple industries across the world. Here, we look in detail at the 75 respondents surveyed in the consumer and retail sector, and their perspectives on the risks associated with busi­ness-crit­ic­al technologies, including emerging technologies. Our survey shows that businesses across the sector, whether retailers or manufacturers, have the same concerns but the influences on the adoption of technology, the resulting risks, and the approaches taken to mitigate or resolve those risks vary depending on whether or not the business involves a direct sales relationship with the consumer. Download the consumer and retail sector report now to read about: Drivers of technology adoption in the consumer and retail sectorNew risks emerging and traditional barriers to risk man­age­ment­Cur­rent technology risks in the consumer and retail sectorFuture risks and measures to deal with themPreferred approaches to technology dispute resolution for the consumer and retail sector

The Financial Services (FS) sector is a leader in protecting its tech infrastructure, reflecting the high degree of scrutiny from regulators. FS firms are at a tipping point, with large incumbents eying smaller firms and fintechs for their IP and skills to remain competitive while considering upgrades to legacy systems. Simultaneously, regulation is changing to reflect new and emerging technologies and threats. This report is a deep dive into data first produced for the re­port Tech­no­logy Transformation: Managing Risks in a Changing Landscape. This saw over 500 people surveyed from multiple industries across the world. Here we look in detail at the 85 respondents from the FS sector, and their perspectives on the risks associated with busi­ness-crit­ic­al technologies, including emerging technologies. This sector is more highly regulated than most of the other sectors surveyed, with many historical tech disputes relating to regulation. But the focus of regulation is shifting, and so are the risks affecting this sector. Download the Technology Transformation Financial Services report now to read about:Drivers of technology adoption in the financial services sectorNew risks emerging and traditional barriers to risk man­age­ment­Cur­rent technology risks in the financial services sectorFuture risks, including AI and crypto­cur­ren­cies, and measures to deal with themPreferred approaches to technology dispute resolution for the financial services sector