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Event 22 July 2025, 09:00 - 09:20 BST · United Kingdom

Bitesize Breakfast briefings - FCA Consumer Duty Annual Board Reports: Your 2025 Healthcheck

July 2025

Online

Event details

Programme

22 July 2025

09:00 - 09:20 BST
Complaint handling, root cause analysis and more

Firms will be in the process of compiling their next annual board reports on assessing compliance with the Consumer Duty.

Since implementation of the Consumer Duty, we have seen a flurry of activity from the FCA in conducting product interventions, market and multi-firm reviews, and firm surveys, as well as publishing portfolio and sector letters and examples of good and poor practice, highlighting regulatory expectations on the application of the Consumer Duty.

Our 20 minute bitesize briefings are designed to bring you key content on core areas of regulatory focus based on our analysis of the FCA’s publications.

We have also created our Consumer Duty Healthcheck to help firms stress test their implementation of the Duty, which we hope you will find helpful. The Healthcheck is accessible here. We have also created our Toolkit for Annual Board Reports which you can access here.

Please see below for details of the new briefing series and links to register.

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