FCA: Consumer understanding – good practice and areas for improvement
25 Mar 2026
United Kingdom
1 min read
FCA’s report sets out its findings on how firms are delivering the consumer understanding outcome and provides clear expectations, examples of best practice and areas for improvement. The report is the result of a survey of 38 firms including insurance, retail banking, payments, consumer finance and CFD providers. It focused on: management information and testing; innovation and communication design; vulnerability and accessibility; financial promotions, and governance and oversight.