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FCA: “Dear CEO” letters: Implementing the Consumer Duty for closed products and services – consumer investments/asset management/all other firms

16 May 2024 (UPDATED: 13 Mar 2026) United Kingdom 1 min read

FCA’s letters set out priority issues and actions firms should be considering ahead of the 31 July 2024 implementation deadline.  Specific areas include: gaps in firms’ customer data; fair value; treatment of consumers with characteristics of vulnerability; “gone-away” or disengaged customers, and vested contractual rights.


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