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FCA: Publication on complaints and root cause analysis

11 Dec 2024 (UPDATED: 13 Mar 2026) United Kingdom 1 min read

FCA has published a report detailing the findings of its thematic review into firms’ approaches to complaints and root cause analysis, based on a review of practices in 40 firms across a range of sectors. The report highlights a key area of good practice and key areas for improvement.


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