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FCA: Vulnerability review

13 May 2026 United Kingdom 1 min read

FCA is reviewing how consumer investment firms support bereaved customers.  It has published research which found that 47% of bereaved customers felt they received the support they needed from financial firms.  The review will focus on firms that advise, manage, or administer investments (including platforms, advisers and wealth managers).  FCA will examine the experience customers have from the moment the firm is told about a bereavement, through to settlement or transfer of investments and will assess how firms communicate, how they support vulnerable customers, their service standards, and how fees are handled on bereaved accounts.


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