John is responsible for CMS’ legal service design & delivery strategy (think people, process and technology), with the aim of helping clients and our business work smarter. John also leads the consultancy focussed Legal Project Management and Product team.

John is a qualified solicitor with 20 years of experience working across a variety of practice groups and business support roles, including knowledge management, IT, risk, project management and business change. John co-founded CMS’ Legal Services Unit (our in-house “legal process outsourcing” team) and advises on alternative resourcing strategy, including on outsourcing, flexible lawyers and major projects.

John works with clients, suppliers and stakeholders across the business to help build specific solutions to business problems: using a blend of the range of resources available in CMS, including the Legal Services Unit, other flexible resourcing options, project management, technology and process.