Skills for Future Facing Teams: The Adaptable Leader in Conflict

Few of us relish conflict.  It can be uncomfortable, draining, and time consuming, especially if we’ve done all we can to prevent it.  As uncertainties, divisions, and sensitivities rise around the world, leaders must develop a crucial skill now and for the future – Conflict Intelligence.  The Thomas-Kilmann Conflict Mode Instrument (TKI) is a widely recognised framework designed to measure an individual’s response to conflict situations.  Adapting your natural conflict resolution style will help you foster better relationships, navigate disputes, and reduce stress.

• Learn five conflict management styles to improve working relationships with colleagues and clients
• Produce a personal development plan with strategies to overcome conflict and create mutually satisfying outcomes