Taking the pain out of legal procurement contract support

For a FTSE 100 global energy business, we built an innovative service to support the legal needs of their three large procurement teams. The service included a dedicated team based in Budapest covering multiple languages and multiple governing laws, bringing the perfect mix of experience, quality and lower cost base, along with (i) a service design approach that tailored the solution to fit their needs; (ii) a secure online request portal to track and manage the procurement support requests and to capture the data they needed; (iii) an education programme for procurement and legal teams to help with the onboarding process; (iv) project management resource and an agile project approach to  design, build, pilot and launch the new service; (v) contract template, playbook and guidance development, rationalisation and maintenance built in; and (vi) service delivery KPIs baked in, with a service improvement framework and the service management commitment from an international law firm.

Outsourcing this service to CMS has freed up the time of our client’s in-house legal function to focus on more strategic matters, in the confidence that their procurement colleagues are in safe hands. Outsourcing this service to CMS has also saved our client money, such is the cost efficiency of our dedicated delivery centre in Budapest. This service is now available to other clients.

You can find out more about CMS by Design by browsing our webpages or you can download our CMS By Design brochure. If you are unsure about how innovation could help your business you can also get in touch with the CMS by Design Innovation team: bydesign@cms-cmno.com to find out what mix of innovation tools / teams are available from CMS by Design and how your business could benefit from them.