FCA: Debt collection
18 Mar 2024
United Kingdom
1 min read
FCA, OFGEM, OFWAT and OFCOM have published a letter which sets out the consumer outcomes that they expect to see firms delivering, in response to identified consumer harms relating to debt collection that cut across sectors. The letter sets out the rules, guidance, and best practice relevant to delivering these outcomes in each of the sectors in an annex at the end of this letter. FCA has also published a press release.
