FCA: Firms’ customer due diligence processes and controls: our findings

In 2025, FCA conducted a multi-firm review of CDD, EDD and ongoing due diligence controls.  FCA has now published a summary of the main findings, good and poor practice observed, and the regulator’s expectations for firms.  The findings centre around the firms' approaches to: (i) policies and procedures; (ii) CDD and EDD processes, and (iii) compliance monitoring and audit.