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FCA: Notice of Undertaking: Mercedes-Benz Financial Services (UK) Limited

09 May 2024 (UPDATED: 13 Mar 2026) United Kingdom 1 min read

FCA has published an undertaking under the Consumer Rights Act 2015 from Mercedes-Benz Financial Services (UK) Limited on a potentially unclear excess mileage term in some of the firm’s consumer vehicle hire purchase agreements.  The firm has voluntarily agreed to refund consumers affected by the unclear term since 1 January 2014, agreed that new contracts entered into from 31 December 2024 will contain an excess mileage term which will more clearly explain how the excess mileage charge will be calculated, and agreed not to rely on the term in any of its existing contracts with consumers, assuring FCA that where the contract has been voluntarily terminated early it has not relied on the term since January 2022.


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