FCA: PS25/18: Changes to handling rules for motor finance complaints
03 Dec 2025
United Kingdom
1 min read
FCA is lifting the pause on the handling of motor finance complaints on 31 May 2026, rather than 31 July 2026 as originally consulted on. FCA has reminded firms again in a “Dear CEO” letter that they should be progressing complaints. Leasing complaints are excluded from this further extension as they are not in scope of the proposed compensation scheme. Firms need to start sending final responses to any motor leasing complaint from 5 December 2025 in line with normal complaint handling rules.
