FOS: Complaints data
FOS highlights that it has received 68,430 complaints between October-December 2024, stating it received 40% more cases when compared to the same time last year. The most complained about product this quarter was hire purchase (motor). Across all financial products and complaint issues, FOS notes that it upheld 34% of all resolved complaints in the consumers’ favour, which is in line with the previous quarter.
Last updated · 13 Mar 2026
Regulatory News - Financial Services & Regulation
See allPRA: 2025 Firm Feedback Exercise
PRA has published the results of its 2025 survey. It notes that firms provided the most positive scores for the regulator’s articulation of regulatory objectives and expectations and for the effectiveness of their relationship with it. PRA identified some themes from the survey and at follow-up meetings in which participants highlighted areas of interest. These relate to transparency, improved co-ordination, proportionality and timelines.
FCA: AI Input Zone
FCA is reopening the AI Input Zone to seek views and examples from stakeholders to inform a good and poor practice publication on AI later in 2026. Responses are required by 19 June 2026.
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BoE/FCA/HMT: Joint statement on Frontier AI models and cyber resilience
The Government and UK financial authorities have announced that firms should be taking active steps with regard to: governance and strategy; identification and risk management of vulnerabilities; managing risks from third parties; protection, and response and recovery.
FCA: Credit rating agencies multi-firm review
This multi-firm review looks at the surveillance processes, credit rating methodologies and internal controls for UK-registered credit rating agencies, including examples of good practice and areas for improvement. FCA states that UK-registered credit rating agencies should review these findings, evaluate their processes and controls under Board oversight, and consider if gap analysis and remediation are necessary.
BoE: Speech by Liz Oakes: Operational resilience in a rapidly changing world
Text of Liz Oakes’ speech of 14 May 2026 follows in which she discusses operational resilience from the perspective of the FPC, including details on BoE stress tests. In 2026, this will focus on testing the impact of a global disruption to a cloud service provider.