Which: Addressing poor consumer outcomes in home and travel insurance
Which has issued a super complaint to FCA which cites widespread problems in home and travel insurance and the failure of the FCA to definitively tackle them. Which has identified several key issues for FCA to action, including: intervention to ensure home and travel insurance firms comply with their legal obligations, taking enforcement action where necessary; launching a market study; reviewing review consumer protections in insurance and considering how well those currently in place are working in practice – the last of these to be undertaken with the Government. FCA has 90 days to respond to the super complaint.
For more information
- https://media.product.which.co.uk/prod/files/file/gm-2b1b162e-6c00-42c8-a2e0-fa287f308a52-which-super-complaint-addressing-poor-consumer-outcomes-in-home-and-travel-insurance-1.pdf
- https://www.which.co.uk/news/article/which-launches-insurance-super-complaint-aJK2b1K3M55T
- https://www.which.co.uk/policy-and-insight/article/addressing-poor-consumer-outcomes-in-home-and-travel-insurance-a3Tgt4v5pkHY
Last updated · 13 Mar 2026
Regulatory News - Financial Services & Regulation
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