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Consumer Law

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In the contractual relationship between consumers and businesses, different rules apply than those for contractual relationships between businesses themselves. The law simply gives more rights and further-reaching protection to the consumer than to the business. For example, the consumer is free to choose between replacement or repair of a product if there is something wrong with it. A consumer can also claim that a product he has bought does not meet the expectations aroused in him, through advertising material for example. In addition, the law prohibits the use of a number of clauses in general terms and conditions if a contract is concluded with a consumer.

If your business is targeting the consumer, it is advisable to have a number of matters such as your general terms and conditions, advertising materials and user instructions tested by a specialist lawyer. Our lawyers at CMS have just the knowledge you need in this area and can advise you on all aspects of consumer law.

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12/01/2022
Neth­er­lands to is­sue new rules on price re­duc­tion an­nounce­ments
As the EU now mod­ern­ises and tight­ens up con­sumer-pro­tec­tion rules with the 2019 is­su­ance of the Om­ni­bus or Mod­ern­isa­tion Dir­ect­ive, which con­tains rules for the an­nounce­ment of price re­duc­tions, the...
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So­cial dis­tan­cing and re­tail in the Neth­er­lands: cur­rent reg­u­la­tions and...
On Monday 23 March the Dutch cent­ral gov­ern­ment an­nounced to tight­en meas­ures to com­bat the COV­ID-19 vir­us. One of the new meas­ures: “Shops and pub­lic trans­port will be ob­liged to take meas­ures to en­sure...
20/06/2019
EU 'New Deal for Con­sumer­s' is com­ing
The EU New Deal for Con­sumers is com­ing. Some call it a game changer. Oth­ers call it old wine in new bottles. Fact of the mat­ter is that Brus­sels is pre­par­ing some con­sid­er­able de­vel­op­ments in con­sumer...
25/05/2018
Me­dia gi­ants dis­rupt mar­ket with con­tent shar­ing deal
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04/04/2017
Con­sumer or­gan­iz­a­tion claim against NN Group amount­ing to bil­lions
On 27 March 2017, two con­sumer or­gan­iz­a­tions, de Con­sumenten­bond and Sticht­ing Wak­ker­pol­is, in­sti­tuted col­lect­ive ac­tions against NN group. The con­sumer or­gan­iz­a­tions claim to rep­res­ent 500,000 cli­ents...
26/05/2014
China re­vises the im­ple­ment­ing reg­u­la­tions of the PRC Trade­mark Law
On 30 Au­gust 2013, the PRC Na­tion­al People's' Con­gress ad­op­ted the third re­vi­sion of the PRC Trade­mark Law (“Re­vised Trade­mark Law”), which took ef­fect on 1 May 2014. On 29 April 2014, the PRC State...
26/06/2013
China re­leases new Con­sumer Pro­tec­tion Law for pub­lic con­sulta­tion
On 28 April 2013, the Stand­ing Com­mit­tee of the PRC Na­tion­al People's Con­gress re­leased the Draft Amend­ments to the Law on the Pro­tec­tion of Con­sumer Rights and In­terests (“CPL Amend­ments”) to so­li­cit...
06/03/2013
1 April 2013: Start of the Neth­er­lands Au­thor­ity for Con­sumers and Mar­kets...
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Mar­ket­ing Prac­tice Reg­u­la­tion and Con­sumer Pro­tec­tion in the EC Mem­ber...
Ro­gi­er de Vrey wrote "Coun­try Re­port The Neth­er­lands" in "Mar­ket­ing Prac­tice Reg­u­la­tion and Con­sumer Pro­tec­tion in the EC Mem­ber States and the US".It is not pos­sible to de­vel­op an un­fair com­pet­i­tion...