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Publication 01 Jul 2025 · International

Technology Transformation – Financial Services Sector

2 min read

The Financial Services (FS) sector continues to lead the way in adopting new technologies. Therefore, risks related to the use of technology (particularly those arising from AI and cybersecurity) are high on the agenda for the FS companies.

This report is the second edition in our Technology Transformation series. In this publication, we analyse data from a survey of over 500 GCs, senior in-house counsel and risk managers across various sectors. We asked our respondents about their experiences and expectations relating to the use of new technologies, what risks they associate with them and how they intend to deal with these risks. 

We extracted and analysed the responses and compared them with the previous Financial Services Sector Report. In this edition, AI is a dominant theme. In the FS sector it is perceived as one of the key drivers for technology adoption, but also as a source of risks and disputes. Other areas, where the respondents in the FS sector anticipate risk to increase are software licencing and cybersecurity, while, quite surprisingly, concerns over regulatory and compliance obligations are decreasing.

Download the Technology Transformation Financial Services sector report now to read about:

  • Key drivers for technology adoption in the sector
  • Current and emerging risks
  • AI in the FS sector
  • Plans to mitigate technology-related risks and common barriers
  • Approaches to resolution of tech-related disputes 

“AI technologies are increasingly being used in the insurance industry to optimise processes and offer customers better services. For example, AI is used in claims processing, fraud detection and risk assessment. The increased use of AI could lead to disputes when it comes to the accuracy and fairness of decisions made by AI. Customers or other parties could challenge the results of AI-supported processes, which could lead to potential legal disputes.”

Dr Jonas Kliesch, Zurich’s Deputy Head of Anti-Crime Management Germany
Dr Jonas Kliesch, Zurich’s Deputy Head of Anti-Crime Management Germany

“We can expect regulators to keep ramping up their efforts on AI. Firms should expect this trajectory to accelerate and be ready for a rapidly changing landscape on AI regulation.”

Angela Greenough, Partner, Financial Services, CMS UK
Angela Greenough, Partner, Financial Services, CMS UK

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