This year’s Taking Stock: Outlook for Consumer & Retail report is now available. We look at how the industry and consumers have coped so far with the COVID-19 crisis and what lies ahead, with sector and sub-sector forecasts and key trends for 2020/21 and beyond.
Highlights include:
- The long lasting impacts of COVID-19 on consumer behaviour
- Why GDPR-sized fines loom on the horizon for consumer businesses
- Why the crisis is shining the spotlight brighter than ever on gender diversity
- How barriers to digital commerce are crumbling
- Why advertising in a time of crisis comes with new risks
- Why sustainability should remain high on the corporate agenda
