Home / Publications / Taking Stock: The Outlook for Consumer & Retail

Taking Stock: The Outlook for Consumer & Retail

July 2020

This year’s Taking Stock: Outlook for Consumer & Retail report is now available. We look at how the industry and consumers have coped so far with the COVID-19 crisis and what lies ahead, with sector and sub-sector forecasts and key trends for 2020/21 and beyond.

Highlights include: 

  • The long lasting impacts of COVID-19 on consumer behaviour
  • Why GDPR-sized fines loom on the horizon for consumer businesses
  • Why the crisis is shining the spotlight brighter than ever on gender diversity
  • How barriers to digital commerce are crumbling 
  • Why advertising in a time of crisis comes with new risks
  • Why sustainability should remain high on the corporate agenda
Taking Stock: The outlook for Consuer & Retail
PDF 888.3 kB