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CMS is one of the few firms to join the dots across each element of the retail value chain – from the factory all the way to the shop floor (or the customer’s front door). 

We support retailers on their factory and warehouse projects. We advise them on the hugely complex technology, logistics and transportation contracts that underpin how goods reach shops and customers. We help them manage their vast store portfolios. We get them online. We get them digitised. And we help them navigate the complex rules that govern consumer engagement.

Our preeminent Retail team is ranked Band 1 for Retail by the Chambers legal directory and is trusted by some of the top retailers in the market, like Marks & Spencer, Sainsbury’s, Uniqlo, White Stuff, Dune, Yoox Net-A-Porter, Moss Bros, and French Connection.

01/05/2018
High­lights of our ex­per­i­ence in Re­tail in the UK
Marks & Spen­cer on com­mer­cial con­tracts for many years. Key pro­jects in­clude as­sist­ing M&S to ra­tion­al­ise its top IT sup­pli­ers and en­hance its IT in­fra­struc­ture; im­prov­ing its sup­ply chain pro­cess; and...
Law-Now: Re­tail
Vis­it Law-Now for leg­al know-how and com­ment­ary

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21/09/2021
“Eco-friendly” claims – fi­nal UK guid­ance launched: com­pli­ance by the New...
This week the UK’s Con­sumer law reg­u­lat­or, the Com­pet­i­tion and Mar­kets Au­thor­ity (the “CMA”), pub­lished its fi­nal guid­ance for busi­nesses on “green claims”, to­geth­er with a Green Claims Code...
30/07/2021
Changes to food al­ler­gen la­belling re­quire­ments: are you ready?
With the eas­ing of a na­tion­wide lock­down, cafes, bars and res­taur­ants are serving a grow­ing num­ber of con­sumers again. However, for many food and drink out­lets, the pan­dem­ic has meant pivot­ing the busi­ness...
23/07/2021
Com­pet­i­tion & Mar­kets Au­thor­ity loses con­sumer re­dress test case
CMS has suc­cess­fully de­fen­ded care home pro­vider, Care UK, in an im­port­ant con­sumer re­dress test case pur­sued by the Com­pet­i­tion & Mar­kets Au­thor­ity (CMA). The High Court judg­ment has wide im­plic­a­tions...
23/07/2021
Con­sumer pro­tec­tion re­forms (again) – this time, will they stick?
Des­pite prom­ises that Brexit would be an op­por­tun­ity to ‘slash the red tape’ and ‘un­shackle’ the UK from un­ne­ces­sary EU reg­u­la­tion, new con­sumer pro­tec­tion pro­pos­als seek to im­pose stricter con­trols...
19/07/2021
MA­JOR IN­DUSTRY SUR­VEY RE­VEALS STARK CON­SEQUENCES OF REAL ES­TATE’S £6 BIL­LION...
In­dustry lead­ers be­lieve pen­sion funds will take a hit as a res­ult of the con­tin­ued ex­ten­sion of the morator­i­um on un­paid rent, which won’t sup­port ten­ant re­cov­ery in the long term  The de­cision by...
19/07/2021
Ma­jor in­dustry sur­vey re­veals ex­tent to which tech­no­logy is re­volu­tion­ising...
Over 4,000 glob­al in­dustry lead­ers, of­fice oc­cu­pi­ers, renters, re­tail de­cision makers and life sci­ences pro­fes­sion­als con­sul­ted in biggest in­dustry sur­vey of its kind to un­pack how, where and why tech­no­logy...
15/07/2021
Tech drives push to­wards net zero
Real es­tate pro­fes­sion­als have had a dra­mat­ic con­ver­sion in the last 12 months to­wards the prin­ciple of achiev­ing net zero, ac­cord­ing to our polling.While the concept was barely un­der­stood two years ago – and in­dustry ex­perts were taken aback by ini­tial glob­al am­bi­tions to achieve net zero by 2040 or 2050, the real es­tate sec­tor has been gal­van­ised in­to ac­tion by its in­vestors and oc­cu­pi­ers and is now look­ing to hit its tar­gets by 2030-2035. Tech­no­logy has to be at the heart of this: stake­hold­ers from across the real es­tate world now have the mo­tiv­a­tion, fin­an­cially and eth­ic­ally, to cre­ate and util­ise tech­no­logy that can help cre­ate green­er build­ings.In the last year the biggest play­ers in UK real es­tate, in­clud­ing Aviva In­vestors, Brit­ish Land, Land­sec and SE­GRO, have set bold tar­gets to reach net zero, with most re­spond­ents ex­pect­ing the real es­tate world to beat gov­ern­ment tar­gets by achiev­ing net zero emis­sions by 2035 at the latest.
15/07/2021
Real es­tate cata­pults ahead
The dawn of pr­op­tech was 1980-2000 and saw the rise of soft­ware tools that made as­set man­age­ment easi­er. Pr­op­tech 2.0 was 2000-2015 with the rise of the likes of Zo­opla and Airb­nb help­ing the con­sumer, in par­tic­u­lar, to re-think their re­la­tion­ship with real es­tate. We are now at the dawn of Pr­op­tech 3.0, driv­en by con­cepts such as AI, ro­bot­ics, 5G, 3D print­ing and the In­ter­net of Things, (IoT) which will cre­ate the biggest changes of all and will in­crease the speed of change after the seis­mic up­heav­al of COV­ID-19. Many people see this as a fourth in­dus­tri­al re­volu­tion, rep­res­ent­ing a fun­da­ment­al change in the way we live – a new chapter in hu­man de­vel­op­ment en­abled by ex­traordin­ary tech­no­lo­gic­al ad­vances com­men­sur­ate with the first, second and third in­dus­tri­al re­volu­tions. The im­pact on the built en­vir­on­ment dur­ing the 2020s will be pro­found.
15/07/2021
A tech-driv­en trans­form­a­tion
The in­creas­ing im­port­ance of tech­no­logy and di­git­al­isa­tion has come to the fore through­out the COV­ID-19 pan­dem­ic, par­tic­u­larly in the of­fice mar­ket but also in life sci­ences, build to rent and lo­gist­ics.
15/07/2021
A re­volu­tion on all fronts
There is a grow­ing con­sensus that the next gen­er­a­tion of real es­tate tech­no­logy will bring un­pre­ced­en­ted change to the in­dustry, with the key trends pre­dicted by in­dustry com­ment­at­ors as fol­lows:As the new hy­brid world dawns it is seen as in­creas­ingly im­port­ant that ac­cess to the of­fice (in par­tic­u­lar) be as con­veni­ent and stress-free as pos­sible.Liv­ing and life­style are also now con­sidered a fer­tile world for tech­no­logy – but only in new de­vel­op­ments.COV­ID-19 has ac­cel­er­ated e-com­merce across Europe, with e-com­merce in the United King­dom rock­et­ing.Big data is set to un­der­pin the whole re­volu­tion.Tech­no­logy is also seen as key to fa­cil­it­at­ing great­er sus­tain­ab­il­ity, with sensors, data and the best meas­ure­ment cru­cial to en­han­cing ESG cre­den­tials, par­tic­u­larly in the chal­len­ging arena of ret­ro­fit­ting.However, it is also re­cog­nised that bar­ri­ers re­main to the wide­spread ad­op­tion of tech­no­logy, with big data in par­tic­u­lar eyed with sus­pi­cion by ten­ants and cus­tom­ers. Three in four of those we polled said they were wary of the Re­turn on In­vest­ment on smart tech­no­logy. Com­pan­ies har­vest­ing this data are viewed with dis­trust – with the Daily Tele­graph among the first or­gan­isa­tions to re­con­sider and then with­draw devices to mon­it­or wheth­er people are at their desk.Our re­search across a range of fields, from the real es­tate in­dustry, among of­fice oc­cu­pi­ers, renters and po­ten­tial renters, re­tail ex­perts and life sci­ences pro­fes­sion­als, drew a strik­ing re­sponse.
15/07/2021
Real es­tate bounces back
Re­cov­ery of the real es­tate mar­ket is well un­der way, with op­tim­ism rising and a vac­cine-promp­ted bounce pro­pelled fur­ther by two power­ful forces driv­ing the sec­tor’s fu­ture: tech­no­logy and ESG.
15/07/2021
Where tech ad­op­tion and COV­ID col­lide
We asked the real es­tate sec­tor of­fice oc­cu­pi­ers, renters, re­tail­ers and life sci­ences busi­nesses what im­pact COV­ID-19 is hav­ing on de­mand for real es­tate in their area, and also on ad­op­tion of in­nov­at­ive tech­no­logy.The sweet spot for in­nov­a­tion and de­mand driv­en by COV­ID-19 is life sci­ences, where both the oc­cu­pi­ers and the real es­tate pro­fes­sion­als see equally pos­it­ive op­por­tun­it­ies. Driv­en by spec­tac­u­lar tech­no­lo­gic­al break­throughs like COV­ID vac­cine de­vel­op­ment, and with pub­lic and private sec­tor fund­ing pour­ing in­to the sec­tor, life sci­ences is an as­set class in the up­per right quad­rant, very much em­bra­cing the op­por­tun­ity.By con­trast, in-store re­tail is `stuck in the head­lights’ ac­cord­ing to our polling – be­set by fall­ing de­mand caused by lock­downs and less likely to have ad­op­ted in­nov­at­ive tech­no­logy as a res­ult of COV­ID. In­ter­est­ingly, real es­tate pro­fes­sion­als are sig­ni­fic­antly more pess­im­ist­ic about real es­tate de­mand from the sec­tor, than re­tail­ers them­selves. This may be a re­flec­tion of in­creased de­mand for lo­gist­ics space as a res­ult of the ac­cel­er­ated shift to on­line shop­ping.While real es­tate pro­fes­sion­als see of­fices as the most act­ively in­nov­at­ing in re­sponse to the pan­dem­ic, oc­cu­pi­ers are less con­vinced, al­though they also seem less pess­im­ist­ic about de­mand for of­fice space. This per­haps re­flects the real­ity of a blen­ded work­ing ap­proach which looks here to stay in the im­me­di­ate fu­ture.The build to rent sec­tor, by con­trast, is seen as `lucky’ by renters who see that de­mand is strong but do not be­lieve they are see­ing enough in­nov­a­tion in the light of COV­ID-19 rather than re­devel­op­ing tired prop­er­ties.