Norway has no supervisory authority relating specifically to the care home sector. However, all care service providers in Norway, including care home operators, whether operated publicly or commercially, are subject to supervision and government by the Norwegian Board of Health Supervision (Helsetilsynet), a national supervisory authority organized under the Ministry of Health Care Services.
The Board of Health supervision further delegates its supervisory responsibilities to the regional County Governors’ offices, of which there is one for each county, 11 in total.
The Board of Health Supervision and the County Governors, collectively termed the Health Supervisory Authority (Tilsynsmyndighetene), is tasked with ensuring compliance with national law and regulations concerning the field of health care services. The main responsibilities of the health service supervisory authorities are:
- Determining what specific health care services shall be offered to the public
- Setting the minimum requirements for quality of care
- Regulating authorities and permits for providers of health care providers, both on an institutional and personnel-based level
- Determining and safeguarding the minimum rights of patients under treatment.
Although the above-mentioned points are the core areas of supervisory authorities’ activities, the scope of supervision is wide. As health care providers are obliged by law to provide their services to patients, every such service and treatment are subject to supervision and enforcement by the supervisory authorities. The overall aim of supervision is to prevent, identify and act upon any deficiencies in the provision of services.
The supervisory activity mainly consists of providing a general picture of the quality of services. This involves collecting, organizing and interpreting information about health and social services. Such information provides the basis for evaluating whether the patients’ are offered the services they require and whether the quality of services is adequate and meet the legal requirements. Reports from area surveillance are distributed to the services and to the public. The supervisory authorities may also employ “system audits” where documents and sample tests are collected and examined. A report is of the supervision is compiled and includes a description of conditions or factors that are not in accordance with acts and regulations. The supervision authority follows up any nonconformities until the requirements set forth in acts and regulations are met. Follow-up involves the management of the organization, and if necessary the owners, i.e. the municipality, the board of directors, etc.
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