Insights on Dispute Resolution
Regulatory News - Dispute Resolution
See allFCA: Motor finance compensation update
FCA reports that, if it proceeds with a compensation scheme, it is likely to make several changes. If it does go ahead, FCA expects to publish final rules in late March. The timing of publication will be outside market hours and the date will be confirmed in advance. Final decisions on the scheme have not yet been made, but this statement sets out some details on how FCA intends to streamline the process. This includes the likelihood of introducing an implementation period of three months, with up to five months for older agreements.
The Financial Services (Designated Consumer Body and Designated Representative Body) Order 2026/124
This Order designates the Money and Mental Health Policy Institute as a representative body capable of making certain fast-track complaints to FCA and PSR where in their view there is, or appears to be, significant damage to the interests of certain consumers of financial services or of those who use or are likely to use services provided by payment systems. (Date in force: 17 March 2026)
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FOS: Complaints data
FOS has published its latest complaints data, covering the period 1 October-31 December 2025. FOS notes that new cases have returned to complaint volumes last seen in 2023/24. It received 47,300 complaints in the period, compared to 68,400 complaints received in the same quarter last year.
FOS: Compensation awards
FOS has reminded stakeholders that a new interest rate applies to the compensation it directs financial businesses to make for cases referred to its service on and after 1 January 2026.
FCA: Response to Which? super complaint
FCA has published its response to the Which? Super complaint and announced that it is expanding the significant work it had planned to improve standards in the home and travel insurance markets. FCA states that it intends to do more to improve claims handling and consumer understanding of what their insurance covers.
