Over-the-counter Medicines for human use can only be sold online by pharmacies and drugstores authorised on the basis of the specific mention on the annexes to the operating authorisation, as provided by 2019 Norm regarding the establishment, organisation and operation of pharmaceutical units approved by the Ministry of Health Order No. 444/2019.
The website of the online pharmacy or drugstore is considered a virtual extension of a community pharmacy authorised in accordance with the legal provisions in force.
The online selling of medicines must comply with the following specific rules:
- the space allocated for the operation of the online pharmacy/drugstore must be at least 10 sq. m. and needs to be dedicated to specific activities of the online pharmacy/drugstore;
- the online pharmacy/drugstore must be equipped with furniture corresponding to the operations of packaging and storage of packages, equipment that ensures and monitors the temperature, other means for keeping the medicines under the conditions provided by the manufacturer, computer, internet connection, and any other equipment necessary to carry out the activity;
- the website of the online pharmacy or drugstore must include, in addition to the general provisions for pharmacies:
- a link to the National Agency for Medicines and Medical Devices of Romania (“ANMDM”) website, “Report an adverse reaction”;
- the data included in the corresponding mention registered by the Ministry of Health on the annex to the operation authorisation;
- statement of consent regarding the agreement for the processing of personal data to be completed by each patient; and
- questionnaire in which the patient indicates date of birth, weight, height, sex, current treatments, allergic history, pregnancy or lactation;
- the language of the website must be Romanian but can be translated into other languages;
- the administration of the website must be carried out only by personnel authorised by the legal representatives of the pharmacy/drugstore authorised to carry out the activity of electronic commerce with medicines;
- the website must have a special page for the sale of over-the-counter medicines in order to ensure a clear distinction from other products that are for sale on the same website. On this page, only hyperlinks to the authorities’ websites will be authorised. It is forbidden to display hyperlinks to the websites of pharmaceutical companies;
- medicines can be sold and dispensed online only to patients over 18 years old;
- each medicine that is offered online without a prescription must have its name, therapeutic indications from the marketing authorisation, patient information leaflet and price displayed;
- online pharmacies and drugstores must ensure compliance with all the legal provisions in force regarding personal data and the confidentiality of the virtual dialogue with each patient; the pharmacist in charge will maintain professional secrecy;
- online pharmaceutical units authorised in Romania may also sell medicines to patients that are established in other Member States of the European Union based on the provisions of the legislation on medicines in the country where the patient is located; and
- medicines that are ordered online can be picked up from the online pharmacy/drugstore or can be delivered by specific means, ensuring their protection against damage, counterfeiting, theft, as well as maintaining the temperature conditions in accordance with the manufacturer’s specifications.
Specific restrictions must be taken into consideration, as follows:
- the website must be designed in such a way that it is not possible to sell and deliver medicines without a prior interactive exchange between the patient and the pharmacist (the dialogue can be done either by email or online);
- the sale and delivery activity of the online website cannot be outsourced (except for technical operations);
- it is prohibited to promote the abusive consumption of medicines; and
- the online pharmacy/drugstore cannot operate without a pharmacist responsible for the sale and delivery of over-the-counter medicines.
Veterinary medicines can be sold online through online stores/sellers based on the provisions of Order No. 83/2014 for the approval of Veterinary Sanitary Norms regarding the conditions of the organisation and functioning of veterinary pharmaceutical units, as well as the veterinary sanitary registration procedure/veterinary sanitary authorisation of units and activities in the veterinary pharmaceutical field, and on Law No. 160/1998 on the Organisation and Exercise of the Veterinarian Profession.
Each online store/seller has the obligation to notify the Sanitary-Veterinary and Food Safety Department in whose territorial area its registered office is located of the intention to market online the veterinary medicines permitted by law, specifying the contact details of the veterinary pharmaceutical unit that supplies the products. The storage and transport of veterinary medicines to the beneficiary is performed only by the veterinary pharmaceutical units that are sanitary-veterinary authorised/registered and suppliers of veterinary medicines.
The online retail sale of the following is prohibited: veterinary medicine with a waiting time, veterinary medicine (other than those with a waiting time) issued under a veterinary prescription, without proof of such prescription, biological veterinary medicine and antibiotics, veterinary medicine containing hormonal, thyrostatic and beta-agonist substances, products containing psychotropic substances, and narcotics and veterinary medicine containing substances under national control. If the online retail sale of veterinary medicine is otherwise regulated through European Union legislation, those provisions will prevail.
Social Media cookies collect information about you sharing information from our website via social media tools, or analytics to understand your browsing between social media tools or our Social Media campaigns and our own websites. We do this to optimise the mix of channels to provide you with our content. Details concerning the tools in use are in our privacy policy.