Distance selling rules change in June 2014 - time to review ts & cs, order screens, returns procedures and telephone helplines

This article was produced by Olswang LLP, which joined with CMS on 1 May 2017.

Important changes to EU distance selling rules take effect in June 2014. The changes "fine tune" existing rules on B2C information and cancellation - but businesses supplying goods, services and / or digital content to consumers need to start factoring in the necessary operational changes now. The design of websites and app order screens, ts & cs, policies for the return of goods, and the telephone numbers used for customer helplines will all need to be reviewed. We highlight the key changes that in-house lawyers need to make their sales and customer services teams aware of.

Click here for a printable PDF of the full update.

This update covers the following:

• Is my business affected?
• What are the risks if I don't comply?
• Changes affecting all B2C suppliers
• Other practical points for goods retailers
• Other practical points for digital content providers
• Other practical points for providers of services
• Customer telephone helplines
• Clarification of "durable medium"
• M-commerce and apps: minimum info requirements
• Quick guide: what other consumer rules are changing?