In this session, Tamsin Blow, Partner at CMS and David Williams, Director of Public Affairs at Rank Group consider the three main process that govern customer interaction and affordability: the LCCP, guidance from the Gambling Commission and enforcement actions. They discuss what challenges the proposals for thresholds for affordability checks pose for the sector, including a discussion on what the customer wants and needs. There are concerns that customers will step away from providing more documentation and whether this is the most effective way to protect the most vulnerable.
Publication
01 Aug 2022 ·
United Kingdom
Protecting Vulnerable Customers - Customer interaction and affordability
1 min read
Protecting Vulnerable Customers - Customer interaction and affordability
CMS Gambling Conference 2022
Video speakers
- Tamsin Blow, Partner, CMS
- David Williams, Director of Public Affairs, Rank Group
