Technology Disputes

CMS’s Technology Disputes Team advises clients on all types of disputes arising from the use and misuse of technology, across all industry sectors.

We advise on disputes arising from hardware and software implementation, outsourcing and cloud services, software licenses, website design, e-commerce platforms, payments systems and the use of machine-learning technologies.  We frequently advise on disputes arising form the misuse of data or data breach.

We advise our clients on the disputes which are of greatest importance to their business and reputation. We have advised on some of the largest disputes conducted before the courts in recent years and we have extensive experience of all the major arbitration codes.

Our recent experience includes advising:

• An international services provider in a dispute with an insurance company concerning the implementation of an insurance platform.
• An IT solutions provider in claims by an NHS Trust concerning the delivery and performance of an online medical records management system, involving conversion of paper records into a digitised and searchable format.
• A software developer in a dispute relating to the application of the Commercial Agents (Council Directive) Regulations 1993 to agency sales of software.
• A logistics company in a dispute relating to implementation of a dynamic field management system.
• A major UK supermarket in a licensing dispute with a SaaS provider in respect of the client’s customer loyalty scheme.
• An international insurance company in a dispute relating to the development of a cloud-based disaster recovery system.
• A leading high street and on-line retailer in a dispute relating to implementation of a retail management system.
• A retiler in a dispute with its web services provider.