Consumer Redress
03 May 2023
United Kingdom
1 min read
The Government’s White Paper is split into six areas (in line with its Call for Evidence for the review of the Gambling Act 2005). Set out below is a summary of the Government’s proposals in the area of consumer redress.
Ombudsmen: A non-statutory ombudsman will be appointed to deal with disputes and provide appropriate redress where a customer suffers losses due to operators’ social responsibility failures.
If the Government and Gambling Commission are not satisfied with its scope and independence, the Government will look to creating a statutory ombudsmen.
