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Publication 03 May 2023 · United Kingdom

Consumer Redress

1 min read

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The Government’s White Paper is split into six areas (in line with its Call for Evidence for the review of the Gambling Act 2005). Set out below is a summary of the Government’s proposals in the area of consumer redress. 

Ombudsmen: A non-statutory ombudsman will be appointed to deal with disputes and provide appropriate redress where a customer suffers losses due to operators’ social responsibility failures. 

If the Government and Gambling Commission are not satisfied with its scope and independence, the Government will look to creating a statutory ombudsmen. 

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5. Gambling Commission Powers

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7. Children and Young Adults


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